How GSB Warehouse Services Ltd collects, uses and protects personal data when you use our website, request a quote, or buy goods and services from us.
GSB Warehouse Services Ltd ("GSB", "we", "us", "our") is the data controller for the personal data described in this policy. We supply new and used pallet racking, shelving, mezzanine floors and related warehouse services across the UK and EU.
For any question about this policy or about how we handle your data, contact our team at info@gsb.co.uk, or write to us at our trading address above.
When you complete an enquiry or quote form, email us, or speak to our team, we collect:
When you visit our website we may collect:
We may receive your details from a colleague who refers you to us, from publicly available business sources such as Companies House or a company website, or from a lead or referral partner where you have asked to be contacted.
We do not deliberately collect special category data (such as health or ethnicity) or information about children. Please do not include such information in your enquiry.
Under UK GDPR we must have a lawful basis for each use of your personal data. Ours are:
Lawful basis: Steps prior to entering a contract, and our legitimate interests.
Why: You asked us to get in touch; we cannot quote without these details.
Lawful basis: Performance of a contract.
Why: Necessary to fulfil what you have bought.
Lawful basis: Legal obligation.
Why: Required by the Companies Act 2006 and HMRC rules.
Lawful basis: Legal obligation, and our legitimate interests.
Why: Racking is safety-critical equipment.
Lawful basis: Our legitimate interests, using the "soft opt-in" under PECR.
Why: You bought from us and did not opt out; every message carries an unsubscribe link.
Lawful basis: Consent.
Why: You ticked a box asking to hear from us, and can withdraw at any time.
Lawful basis: Consent.
Why: Required by PECR for non-essential cookies, see section 8.
Lawful basis: Our legitimate interests.
Why: Protecting our business, our staff and our customers.
Where we rely on legitimate interests, we have considered whether our interests are outweighed by your rights. You may object at any time, see section 7.
We do not sell your personal data, and we do not share it with third parties for their own marketing. We do share it with service providers who process data on our behalf under contract:
We may also disclose data where the law requires it, or to a buyer if we sell all or part of our business.
Some of our providers are based outside the UK, principally in the United States and the European Economic Area. Where data is transferred outside the UK, we rely on UK adequacy regulations, or on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with any additional safeguards needed. You can ask us for details of the safeguards in place using the contact details in section 1.
When a retention period ends we delete the data or anonymise it so it can no longer identify you.
Under UK data protection law you have the right to:
To exercise any of these, email info@gsb.co.uk. We will respond within one month. There is normally no charge. We may ask you to confirm your identity before we release information.
Our website uses cookies and similar technologies. Strictly necessary cookies, those needed to make the site work and to keep it secure, are always active. All other cookies are set only with your consent, which you give through our cookie banner and can change at any time via the "Cookie Settings" link in the footer of any page.
You can also block or delete cookies in your browser settings, though parts of the site may then not work as intended.
If you are an existing customer we may email you about products and services similar to those you have bought. Every message includes an unsubscribe link, and you can opt out at any time by clicking it or emailing us. If you are not a customer we will only send you marketing if you have asked us to. Asking for a quote does not sign you up to marketing.
We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls, and restricting access to staff who need it. No system is completely secure, but we take our obligations seriously and will notify you and the ICO where the law requires it following a personal data breach.
We may update this policy from time to time. The current version is always on this page, with the last updated date shown at the top. Where changes are significant we will bring them to your attention.
If you are unhappy with how we have handled your personal data, please contact us first at info@gsb.co.uk so we can put it right.
You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, or on 0303 123 1113.
Email our team and we'll come back to you inside one working day.
info@gsb.co.uk